QBE's Standfield Says "Tell More People"
21 February 2012
AFMA - IAAA CONFERENCE FEB 2012
INSURANCE BROKERS AND AUTHORISED REPRESENTATIVES have been urged to tell their clients and the public how much the industry pays out in claims each day - $95 million.
Shaun Standfield general manager QBE Intermediaries has called for better advice to clients on the key statistics of the industry.
Addressing the 17th AFMA IAAA conference on the Gold Coast last weekend, he questioned whether the industry was telling the public enough about the insurance industry.
He urged the intermediaries to tell more people of "the fact that we pay $95 million a day in claims, the fact that only 2% or personal lines claims were knocked back in the recent floods and the value the industry adds in the event of claims.
"We need to rebuff and rebuke the 2011 Choice (magazine) Shonky Award and this will be key to changing the public perception over time.
"Intermediaries add enormous value to clients. We all have to work together to get the real facts out there."
Mr Standfield of QBE asked that audience participants, and in effect the insurance sector: "What are we prepared to do to help our clients understand what we do and how we assist.
"What we do every day does matter and makes enormous difference to each and every client we touch."
Mr Standfield was speaking after the 17th (IAAA) annual conference with the designated catch phrase of "One is significant" opened as the inaugural combined AFMA and IAAA authorised representatives members' gathering on the Gold Coast got under way. AFMA is the Australian Fire Managers Association and IAAA is the Insurance Advisers Association of Australasia
Delegates were welcomed by new president Jacqui King. MC Martin walker introduced the first speaker Bob Cuneen - a member of AMP Capital Investors Multiple Asset Group.
Mr Cuneen covered events in USA, Europe and China and the global economy before addressing the Australian economy.
He cautioned that care with cash flow and accounts receivables needs to be exercised. -INAcom with special correspondent.
Source: Insurance News Australia
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