Complaints Policy
Clients not satisfied with our services should contact our Complaints Officer – Mark Perree.
Melbourne Insurance Brokers Pty Ltd
175 Dorcas St
South Melbourne Vic 3129
Email: [email protected]
Phone: 03 9686 0688
If your complaint cannot be resolved to your satisfaction by us, within 10 working days you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA), who provides fair and independent financial services complaint resolution that is free to customers. We are members of AFCA.
The AFCA can be contacted at:
GPO Box 3, Melbourne, VIC 3001
Ph - 1800 931 678
Email - [email protected]
Website - www.afca.org.au